Legal

Privacy Policy

Last updated: March 19, 2026

1. Information We Collect

When you use our website or booking services, we may collect the following information:

  • Personal Information: Name, email address, phone number, and other details you provide through our booking inquiry form.
  • Event Details: Type of event, preferred dates, guest count, and special requirements you share with us.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
  • Device Information: Browser type, device type, IP address, and operating system for analytics and site optimization.

2. How We Use Your Information

We use the information we collect to:

  • Process and respond to your booking inquiries
  • Communicate with you about your reservations via email and SMS
  • Send booking confirmations, invoices, and payment receipts
  • Improve our website, services, and customer experience
  • Send follow-up communications such as review requests (you may opt out at any time)

3. SMS & Communication

By providing your phone number and submitting a booking inquiry, you consent to receive SMS messages from River Arts Venue & Events related to your booking, including confirmations, reminders, and follow-ups.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party tools that help us manage bookings, process payments, and send communications (e.g., payment processors, CRM platforms).
  • Legal Compliance: When required by law, court order, or to protect our legal rights.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Opt out of marketing communications at any time
  • Withdraw consent for SMS messaging

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or your personal data, contact us: